IS CUSTOMER SUPPORT TECHNICIAN
Company: Providence Service
Location: Eureka
Posted on: October 24, 2024
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Job Description:
DescriptionServes as the key point of support to resolve
caregivers' issues, fulfill requests for information technology
services, and facilitate technical project deployments. End User
Support team members must deliver timely and accurate Information
Technology support and services to all Providence caregivers,
partners, and customers while maintaining a focus on positive
customer service experience. In addition, must be able to perform
tasks outlined in Associate End User Support Technician.Providence
caregivers are not simply valued - they're invaluable. Join our
team at Enterprise Information Services and thrive in our culture
of patient-focused, whole-person care built on understanding,
commitment, and mutual respect. Your voice matters here, because we
know that to inspire and retain the best people, we must empower
them.Required qualifications:2 years Experience in technical
support or at least one current certification in technology related
field.Experience using Knowledge management tools.Preferred
qualifications:Associate's Degree in IT or IT related
equivalent.Bachelor's Degree in Computer Science, Electrical
Engineering, Information Systems or related
discipline.Coursework/Training: Current certification A+, Network+,
CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.Why Join
Providence?Our best-in-class benefits are uniquely designed to
support you and your family in staying well, growing
professionally, and achieving financial security. We take care of
you, so you can focus on delivering our Mission of caring for
everyone, especially the most vulnerable in our communities.About
ProvidenceAt Providence, our strength lies in Our Promise of "Know
me, care for me, ease my way." Working at our family of
organizations means that regardless of your role, we'll walk
alongside you in your career, supporting you so you can support
others. We provide best-in-class benefits and we foster an
inclusive workplace where diversity is valued, and everyone is
essential, heard and respected. Together, our 120,000 caregivers
(all employees) serve in over 50 hospitals, over 1,000 clinics and
a full range of health and social services across Alaska,
California, Montana, New Mexico, Oregon, Texas and Washington. As a
comprehensive health care organization, we are serving more people,
advancing best practices and continuing our more than 100-year
tradition of serving the poor and vulnerable.The amounts listed are
the base pay range; additional compensation may be available for
this role, such as shift differentials, standby/on-call, overtime,
premiums, extra shift incentives, or bonus opportunities.Providence
offers a comprehensive benefits package including a retirement
401(k) Savings Plan with employer matching, health care benefits
(medical, dental, vision), life insurance, disability insurance,
time off benefits (paid parental leave, vacations, holidays, health
issues), voluntary benefits, well-being resources and much more.
Learn more at providence.jobs/benefits.About the TeamProvidence
Shared Services is a service line within Providence that provides a
variety of functional and system support services for our family of
organizations across Alaska, California, Montana, New Mexico,
Oregon, Texas and Washington. We are focused on supporting our
Mission by delivering a robust foundation of services and sharing
of specialized expertise.Providence is proud to be an Equal
Opportunity Employer. We are committed to the principle that every
workforce member has the right to work in surroundings that are
free from all forms of unlawful discrimination and harassment on
the basis of race, color, gender, disability, veteran, military
status, religion, age, creed, national origin, sexual identity or
expression, sexual orientation, marital status, genetic
information, or any other basis prohibited by local, state, or
federal law. We believe diversity makes us stronger, so we are
dedicated to shaping an inclusive workforce, learning from each
other, and creating equal opportunities for advancement.Requsition
ID: 321455Company: Providence JobsJob Category: Operations &
SupportJob Function: Information TechnologyJob Schedule: Full
timeJob Shift: DayCareer Track: Technical/Skilled
SupportDepartment: 4011 SS ISSTE CT SRVC NORCALAddress: CA Eureka
2700 Dolbeer StWork Location: St Joseph Hospital EurekaWorkplace
Type: On-sitePay Range: $30.81 - $48.06The amounts listed are the
base pay range; additional compensation may be available for this
role, such as shift differentials, standby/on-call, overtime,
premiums, extra shift incentives, or bonus opportunities.
Keywords: Providence Service, Redding , IS CUSTOMER SUPPORT TECHNICIAN, Professions , Eureka, California
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