Director of Customer Service

Company: VirtualVocations
Location: Redding
Posted on: April 5, 2025

Job Description:

A company is looking for a Director of Customer Service.
Key Responsibilities

Lead and develop customer service teams, providing strategic direction and innovative solutions
Manage customer relationships and guide the team through escalated service issues
Define customer interactions and develop processes for exceptional customer experiences

Required Qualifications

8-10 years of progressive responsibility in service leadership positions
Experience leading customer service teams in an e-commerce environment
Proficiency with sales and service modules in Salesforce
Experience with NetSuite is a plus

Keywords: VirtualVocations, Redding , Director of Customer Service, Hospitality & Tourism , Redding, California

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